Published: 30 July 2020

Published: 30 July 2020

ELEVATE update on COVID-19 (Coronavirus)

We are providing regular updates on the ELEVATE Blog that describe our actions to address COVID-19 and the impact of the contagion on our customers, people and partners. ELEVATE is also surfacing new insight from our customers, factories and facilities, people on the ground, and our EiQ data and analytics. Please note the updates in the feed below.

COVID-19 and India: balancing order cancellation, economic recovery and worker unrest dated 30 July 2020

The impact of COVID-19 on business and supply chains continues to be devastating, resulting in an unprecedented humanitarian and economic crisis. India is currently one of the countries with the highest number of COVID-19 cases, over 1.5 million. On March 24, 2020, the Prime Minister of India ordered a nationwide lockdown for 21 days, limiting movement of the country’s 1.3 billion population, and ordering people to stay home. With factory closures and most of the economy shut down the announcement effectively left 400 million workers stranded (source). The strictly imposed lockdown resulted in a 13% drop in employment (114 million workers out of work) (source). Lockdowns were subsequently extended with travel restriction varying from state to state. Some states relaxed their restrictions, basing their guidance on the number of infections and allowed businesses/factories to return to work whereas others introduced stringent rules and enforced mandatory quarantines. The response of some state governments was to amend labor laws. The proposed changes and suspensions to India’s labor laws are a COVID-19 economic mitigation strategy. For brands and retailers sourcing from India it is important to understand the implications for social compliance standards.

While India has welfare measures in place for those that fall below the poverty line, often migrant workers and informal workers (those with no written contract, paid leave, health benefits or social security) fall between the cracks (source). Migrant workers in cities like Delhi, Mumbai, Bangalore, Chennai and Kolkata, had to return to their villages: initially on foot (with reports of some facing starvation) until some state governments provided buses, ran Shramik Special trains to ferry workers back home and sought the voluntary help from soup kitchens and shelters (source).

From a sourcing perspective, India presents significant risks for the presence of child labor and forced labor, incorrect wage payment, illegal termination, forced lay-offs and non-compliance to working hours standards (ELEVATE EiQ). Data suggests that only 10% of workers are formally employed, protected by labor laws and work in safe working conditions with social security (source). Migrant laborers are among the most vulnerable making up the majority of India’s workforce. With the mass movement of workers returning home the result was a shortage of labor. As the virus continues to spread more vulnerable workers will be pushed into more precarious situations, choosing between the fear of zero income and catching the virus. To attract workers the finance minister Nirmala Sitharaman in March announced free food, fuel and cash transfers to workers and farmers for three months, the free food program has since been extended until November (source).

Labor Law Changes:

In India, labor issues are part of the concurrent list, so states can frame their own laws, however they require the president’s approval to amend the central law of India (source). As of July 30, 2020 the president has not passed any laws.

There have been proposed law amendments by several Indian states. In May 2020, Indian state governments including those of Gujarat, Punjab, Rajasthan, Himachal Pradesh, Assam, Haryana, Madhya Pradesh, Uttar Pradesh, Odisha, Goa and Maharashtra proposed changes to labor laws and social welfare. Uttar Pradesh, Gujarat and Madhya Pradesh had brought proposals in the form of ordinance to suspend majority of labor laws in their states for up to three years (source).

One implication of the proposed amendments is an increase in working hours. The labor ministry has finalized two labor codes that give flexibility to state governments related to hiring, retrenchment and fixing work hours in factories and establishments while imposing restraints on workers forming unions (source). Some states have given exemptions on working hour limits for the next three months to compensate factory closures due to COVID-19, increasing working hours from 8 to 12 hours a day. However, while the Labor Ministry has deemed the increase in working hours “illegal” requiring employers to pay workers overtime past 8 hours (source), there is fear that the shortage of labor and desperation of workers will lead to exploitation.

Photo credit: AFP

Order Cancellations:

Exacerbating the situation is the cancellation of orders that have already been fulfilled. Throughout India order cancellations, deferred payment terms and reduced order volumes have been rampant, with major brands and retailers delaying and cancelling orders in response to the pandemic forcing store closures across the world (source). On May 18th The Times of India reported, “80% cancellation of export orders for ready-made garments and fabrics while yarn shipments have seen as much as 50% cancellation (source).” This impacts neighboring Bangladesh that receives large amounts of woven and knitting fabrics from India where workers are also feeling the effects of order cancellations. Exporters and manufacturing associations have appealed to the government for a relief package, it is the second largest employer in India after agriculture (source). NGOs have joined suppliers and associations asking buyers to fulfill existing contractual obligations. In June, workers joined in the calls by protesting after a factory closures left 1,000 jobless (source). By late July, the #PayUp campaign unlocked $15 billion of lost wages due to cancelled orders from major brands (source).

To support the safety, security and well-being of workers in India and uphold international labor guidelines industry groups and NGOs have been pressuring Prime Minister Modi to not pass proposed ordinances into law. Industry associations are among such groups sending letters to the Indian Prime Minister Modi urging him to reject proposals to weaken and suspend labor laws in response to COVID-19. They argue that these changes would seriously jeopardize the well-being and safety of workers and harm India’s commitment to worker rights and fair labor and violate the ILO Convention.


How COVID-19 is impacting social responsibility dated 24 June 2020

The global pandemic has revealed the complexity of supply chains, exposed inequities in the global workforce and altered consumer spending patterns in ways unforeseen. To ensure the future of the business, leaders are being forced to make difficult decisions on what is essential and what is not. For many, the value of sustainability efforts is being called into question. As risks are accelerating and priorities are shifting, there is an unspoken question emerging about the relevance and value of social responsibility.

Before the pandemic the retail industry, particularly in the US, faced financial challenges as consumers shifted spending habits online and the industry became overextended in real estate. At the onset of the stay-at-home orders, publicly listed apparel and fashion companies in North America were at risk of deep financial stress (source). Department stores, clothing brands, restaurant chains, and the entertainment industry have all been impacted by the devastation of the U.S. economy. Several established businesses have filed for bankruptcy (source). Even though bankruptcy doesn’t necessarily mean a company will go out of business, the financial restructuring is a sign of changes to come.

Sustainability teams are starting to feel the impacts of the financial uncertainty. The COVID-19 health pandemic, followed by the economic devastation, prompted business to decrease sustainability staff from full to part-time or in some cases, place staff on furlough. In a best-case scenario sustainability is playing a role in the company’s response to COVID-19. According to a recent survey released by GlobeScan and BSR, “the focus of responses to the crisis has most commonly been around protecting the workforce.” However, “over four-in-ten report a significant impact on their day to day work” (source). The survey also found that there is a belief sustainable supply chains will be the sustainability element most likely to be impacted by the crisis (source).

This uncertainty is prompting our partners to ask ELEVATE if they should approach their programs as they did pre-pandemic, or if retailers and brands should rethink the approach to supply chain due diligence? With constant change, new priorities and limited resources, how should time be allocated? As factories reopen, ELEVATE is scheduling and conducting audits on behalf of our clients. Recently, audits had to be canceled due to cases of COVID among factory workers. This begs another question – just because we can go back to “normal” ways of operating, should we?

Unfortunately, it appears that we may be closer to the beginning of this crisis than the end. It would serve us well to remember that the origin of Corporate Social Responsibility (CSR) is to help identify, manage and avoid the negative impact normal business operations can have on reputation, and to seek opportunities for better business performance, whether it be employees, the community as a whole or the environment. . It often takes a crisis to drive real change – in response to this crisis, what should our focus be? The devastating loss of life at Rana Plaza moved business to make significant commitments to improvement building electrical and fire safety in the RMG sector. Will this pandemic be an impetus to create positive change?

From our perspective, an effective program balances business and social risks and impacts, which is more important now than ever. When thinking about (or rethinking) program approach and effectiveness, we challenge brands and retailers to consider the following:

  • How does your program contribute to business performance for your company and your suppliers?
  • What are your biggest supply chain risks?
  • Does your program have the information necessary to protect and enhance brand reputation?
  • How can responsible sourcing be integrated throughout the business?
  • What are your company’s top priorities and where does CSR fit?
  • How can you create the same impact, or more, with less resources?
  • What internal practices does your program need to review that may inadvertently be creating negative impacts to workers?
  • Where in the value chain can your company have the most positive impact on worker lives?

ELEVATE is supporting its customers to help answer these questions and adjust program strategy and priorities for the upcoming budget cycle. Be part of the solution and help proactively define the path forward or you may have it defined for you.

How COVID-19 is exposing the vulnerability of the global food supply chain dated 17 June 2020

At the onset of the pandemic the public was assured the food supply chain was stable and stocking up on foodstuffs was not necessary (source). In our April 21st webinar, ELEVATE and Equitable Food Initiative (“EFI”), warned of the challenge to maintain both the continuity of the food supply chain while protecting workers’ health. By late April, the meat industry warned of shortages as COVID-19 quickly spread to workers at poultry plants (source). Most recently, there are reported cases of the spread of COVID across the entire workforce at farms in the US (source). As with many other supply chains, COVID-19 has shed light on the vulnerability of the global food system and its workforce.

Farms across the world depend on skilled, temporary laborers – many of which are foreign migrants on visa programs. In the United States, 73% of the agriculture labor force is made up of immigrants (source), 10% is dependent on H-2A seasonal workers (source) with estimates of 50-75% of all crop hands are estimated to be undocumented (source). In the US field workers were told to keep working under an executive order deeming agriculture workers, “essential” (source). These workers have particular risks including a lack of sick pay, lack of health insurance and lack of understanding the risk of COVID-19 given language barriers. Workers crowd onto buses to work at farms across the country and often live in cramped housing. The nature of the work in the field makes it difficult to social distance. Testing of workers at one farm in Tennessee in the US, revealed that every single worker (200) had been infected (source).

Globally, many food and agricultural workers live and work in precarious conditions, often without access to adequate hygiene, sanitation and protective equipment. The UN’s Food and Agricultural Organization (FAO) is pushing for response measures to focus on protecting workers at work, through supporting employment, incomes for the most vulnerable and arguing for access to response measures, including health and social protection for all migrants regardless of their migratory or working status (source).

Photo credit: Joe Klamar

With many boarders closed, the delayed arrival of foreign workers could lead to lower production and higher food prices. Measures affecting the movement of people will have an impact supply chain continuity. Industry experts have been warning of the consequences of a lack of workers during harvest season. In the Andalusian province of Huelva in Spain only about 7,000 of the 19,000 Moroccan seasonal migrants arrived before Morocco closed its border. Some 90% of Italy’s agricultural workers are seasonal, with many coming from Romania. France reported a shortage of some 200,000 agricultural workers (source).

Risk to workers and to the supply chain are also present at the manufacturing level. The meatpacking industry in the top two meat producing countries, the US and Brazil, has been struggling to contain cluster outbreaks. In some food facilities in the US, up to 44% of workers have tested positive (source). According to data from FERN nearly 25,000 meatpacking workers have contracted COVID-19, resulting in 92 deaths. Brazil’s meat industry is under similar stress as states hardest hit by the virus are seeing cluster outbreaks amongst slaughterhouses. Rio Grande do Sul, Santa Catarina and Parana, account for 70% of poultry production and 65% of pork production in the country (source).

Pandemic related restrictions are causing disruption on supply chain logistics. Strict quarantine measures around the world have had an effect on the amount of storage containers that are able to be loaded and unloaded (source), leaving stock piles of produce to rot or go stale (source). For sectors with a significant percentage of smallholder farmers, the restriction of movements and road closures curb farmers’ access to markets both to buy inputs and sell products. The result is that product can accumulate without being sold, leading to food losses, while those who grow it lose income (source).

The crisis is exposing the vulnerability of the food supply chain and its workers, including in what have been historically lower-risk countries. ELEVATE is taking a closer look at the impact COVID-19 is having on the food and agriculture industry and the people that grow our food. Please contact Meghan Quinlan if you would like to further explore these issues.

Insights from Latin America dated 11 June 2020

This week our Regional Manager, based in ELEVATE’s Mexico office, provided us with insights on supply chains and assessments in Latin America. The region has become the new epicenter for COVID-19. Brazil now stands at over 770,000 confirmed cases, Mexico is reporting over 120,000 cases, Peru over 200,000 and Chile nearing 150,000 (source) and in Guatemala apparel factories are facing cluster outbreaks of COVID-19. Supply chain disruption is occurring across Latin America, but the greatest impact is to the large manufacturing countries. Extensive spread of the virus throughout Latin American has resulted in an economic slowdown, health and safety concerns and supply chain disruptions.


  • Eight of the 26 Brazilian states are reopening commerce.
  • Factories have been provided health and safety measures to implement in their workplaces.
  • COVID-19 cases have increased among poultry processing plant workers, with cluster outbreaks in 18 slaughterhouses. The Brazilian states hardest hit by the virus, Rio Grande do Sul, Santa Catarina and Parana, account for 70% of poultry production and 65% of pork production in the country (source).
  • Automotive manufacturing plunged by 99%, as demand for cars has drastically reduced due to the pandemic. In April 2020 Brazilian manufactures produced 1,800 cars compared to 200,000-250,000 pre-COVID-19 (source).
  • Brazil is considered high risk for deforestation (source: EiQ Risk Analytics, 2020). The Brazil government has used the distraction of COVID to rollback legislation protecting the environment, leading to a severe increase in deforestation (source).


  • In April, production of coffee fell 28% and exports fell 32% (source). Similarly, coffee supply chains are being hit on all fronts. The closure of commercialized coffee businesses is decreasing roasters’ demand for green coffee lowering their purchase commitments. Exporters are keeping excess coffee in warehouses, leaving coffee to go stale, and difficult to sell later. Similarly, producers with product detained in ports, must cover penalties, or seek other options to move the coffee (source).
  • The National Federation of Colombian Coffee Growers met in a virtual conference to discuss and implement safety measures for coffee workers, including spaced out dormitories, scheduled lunch hours, and isolating any suspected cases of COVID-19. Overall, however, they are confident that coffee farms are relatively safe given their rural locations.
  • It is suspected that, by the middle of the year, labor will be scarce for the harvest season of coffee beans as farm workers who are overwhelmingly foreign migrants are unable or unwilling to cross borders to work (source).

Photo credit: Modern Farmer


  • Guatemala is deemed a ‘high-risk’ sourcing country. A commodity risk score is a weighted average score of production volume, country/region risk and human right vulnerability risk (Source: EiQ Product Risk Landscape 2020).
  • Factories throughout Guatemala have been producing PPE for export to the US, focusing on the manufacturing of face masks and protective gowns and suits (source).
  • Compliance checks are carried out by Baja California government labor inspectors on maquiladoras – largely foreign-owned factories that manufacture products for export – that have reopened. Failure to comply with the necessary measures in place by the government, can lead to suspension.
  • Textile plants are facing cluster outbreaks of COVID-19, due to lack of social distancing and proper PPE (source). A state of emergency was declared in San Miguel Petapa, after a single textile factory had over 200 cases (source).
  • Other maquiladora factories have been shut down, due to flaws in health protocols such as workers gathering outside the factories waiting for their shifts, and gathering in small areas during lunch and break times (source).
  • Transit between cities is prohibited, only cargo transportation can move around.

Photo credit: Just Style


  • In anonymous surveys deployed prior to the pandemic 63.2% of male workers and 64.7% of female workers said they are willing to speak up if they had a suggestion or a complaint (Source: ELEVATE’s Worker Sentiment Scorecard, Jan 2019 – Jan 2020). Numerous strikes have taken place as workers are fearful for their health. In some cases, workers who chose to strike have been fired (source).
  • Along the border of Mexico and the US numerous maquiladoras have been the focus of cluster COVID-19 outbreaks (source). Official efforts to keep the factories shut and contain the spread of Covid-19 have come under intense pressure from companies – and US government officials – who have urged the Mexican government to keep maquiladoras open. Baja California, the Mexican state with the largest number of maquiladoras, is the now the state with the second-greatest number of Covid-19 deaths.
  • In Ciudad Juárez, 18 workers at a textile factory reportedly died of coronavirus. The company has said that it stopped production there on 27 March and that it moved affected employees to a private health care center for treatment at the company’s expense (source).
  • The Baja California government has insisted that reopened maquiladoras need to observe strict hygiene standards. But the state employs only 15 labor inspectors across all sectors, so paroling and implementing these standards is proving difficult (source).
  • U.S. and Mexican industry groups say they believe most production can continue safely with more shifts and fewer workers per shift along with additional health measures (source).

A note on auditing in Latin America during COVID-19:

ELEVATE is ensuring the safety of assessors across Latin America, implementing health and safety measures recommended by local governments and complying to all travel restrictions. ELEVATE is currently conducting both virtual and onsite assessments throughout Brazil, Guatemala and Peru. ELEVATE plans to resume onsite auditing in Mexico by mid-June 2020.


Standing with vulnerable workers dated 5 June 2020

For the past week the United States and other countries have seen widespread protests against injustice, in many cases evoking Martin Luther King’s quote, “Injustice anywhere is a threat to justice everywhere.” Read the full text here

The Emerging Risk Landscape During COVID-19 Recovery Dated 27 May 2020

The impact of COVID-19 is unprecedented. News outlets around the world have reported the consequences of production shutdowns, order cancellations, and overall disruption to global supply chains on suppliers’ operations and financial stability. These effects have trickled down to the factory floor, putting working conditions and workers’ livelihoods at significant risk.

Early analytics from our EiQ supply chain intelligence platform. suggest there are emerging insights that should continue to be closely monitored as countries, factories and brands work through the recovery.

Insight 1: News trends have focused on lay-offs, wage payments and excessive overtime.

The ELEVATE Analytics team systematically evaluated online news articles on over 30,000 factories using its EiQ Sentinel product. An analysis of a sample of these suppliers suggests that the sudden surge of the H&S risk related to COVID-19 in Q1 2020 correlated with:

  • An increase of lay-off related news by 112% compared to Q4-2019
  • An increase in wage and working hour violations news by 189% compared to Q4-2019

EiQ Data – May 2020

These issues continue to be material and relevant in all on-the-ground audits as well as remote assessments. Leaders in the industry are evaluating risks relating to unfair dismals, severance payments, correct wage payments alongside a more in-depth focus on health, hygiene and COVID-19 readiness / return to work metrics.

Insight 2: Early data from China audits (post COVID-19) suggests challenges on overtime payments and documentation.

If China is any indication for the future, ELEVATE’s audit data shows a statistically significant increase several issues across the apparel and footwear industry including overtime wage related violations, rest days, late payments and documentation issues. The data chart below compares Spring 2019 vs Spring 2020. We have highlighted the estimated increases in violation.

EiQ Data – May 2020

Insight 3: Transparency is declining

The impact documented above is only partially representing the ongoing deterioration of working conditions in the supply chain. COVID-19 has significantly affected transparency as measured by factory managers providing clear and unadulterated documentation during the audit process.

With lower transparency, brands are no longer able to assess supply chain risk among their business partners. Lack of transparency also prevents brands from ensuring that their investments in improving or maintaining working conditions (e.g. all workers being paid their salary during the shut-down) are reflected at the factory level.

As per May 2020, the percentage of inconclusive or falsifying factories is higher than transparent factories. This is quite a regression. Since January 2017 transparency rates have always been greater than inconclusive or falsified rates.

EiQ Data – May 2020

Key takeaways for brands during the post COVID-19 recovery:

  • Build solid and trustworthy relationships with your supplier base by keeping business commitments and investing in long term relationships.
  • Assess the impact of COVID-19 on specific indicators such as overtime, wages, workers documentation.
  • Deploy worker engagement tools – including anonymous surveys to solicit insights from vulnerable workers such as foreign migrant and temporary workers.
  • Promote dialogue and open communication regarding social compliance and operations to understand the likely hood of subcontracting.
  • Utilize data and analytics tools to assess current and emerging risks.


Assessor insights from Southeast Asia dated 19 May 2020

This week we spoke with ELEVATE’s Southeast Asia Regional (SEA) team.  Our Regional Director, based in ELEVATE’s Viet Nam office, provided us with insights on life under easing restrictions and information on how local assessors are keeping themselves and workers safe during on-site assessments.

Photo credit: REUTERS

Governments in Southeast Asian countries are easing COVID-19 restrictions.

Viet Nam

  • The economy has begun to re-open with business resuming for non-essential businesses, with the exception of karaoke bars and discos.
  • Daily activities are resuming, facemasks are required.
  • Domestic flights are almost back to normal, with hopes of being at 100% capacity by June.
  • Viet Nam continues to keep its boarders closed to Cambodia.
  • April saw 30% of textile and apparel workers were underemployed, increasing to 50% in May (source).
  • Vietnam’s textile and garment export turnover was down 2.02% compared to the same period of 2019 (source).

Photo credit: STRINGER


  • All travelers must commit to a 14 day quarantine upon entering Cambodia.
  • COVID-19 cases remain low, strict sanitary measures are in place such as washing hands and wearing face masks.
  • Transport restrictions have led to reductions in manufacturing and decrease in worker overtime hours.
  • Garment unions are leaning on brands to contribute 40% of minimum wages for factory workers.

Photo creidt: Romeo GACAD / AFP


  • As of May 15th, domestic flights in Thailand are widely available, however boarders remain closed with the exception of mainly migrant workers and visitors who hold a temporary boarder pass.
  • Hundreds of thousands of migrants who traveled to Thailand for work have lost their jobs. They are particularly vulnerable to the economic impact of the pandemic and when they return to work, find themselves at risk for cluster outbreaks in dormitory accommodations.
  • International Office of Migration (IOM) is producing videos specifically for migrant workers on reducing risk and infection of COVID-19 during travel (source).
  • Foreign migrants workers are being urged to remain in Thailand and not travel to their home country, but loss of jobs is compelling them to leave as many are undocumented and or are ineligible for government assistance (source).
  • Factories that are still producing in this region are open with 70-80% capacity, 20% factories pre-COVID-19 are no longer in business due to the pandemic.
  • For some brands and factories desktop and virtual assessments have been developed and are in pilot in lieu of onsite assessments.

Any assessor displaying symptoms of cough, sneeze or temperatures over 100° F (38°C) needs to notify managers and is advised to see a doctor. At all times assessors follow legal and factory guidance. Each assessor wears face masks and enforces a 6 ft. (1.5m) distance between factory workers and managers while continuing to practice personal hygiene and hand washing. If any risk is found at a site this is directly reported to coordinators and managers.

ELEVATE has observed factories in the SEA region following recommendations for best health and safety practices:

  • Temperature tests upon entry to the facility
  • Hand washing sanitation at main entrances
  • Visual signs outlining personal protective equipment (PPE) guidelines
  • Procedures for emergency reporting hotline

Worker interviews continue to take place. The interviewer and workers keep a safe distance and no more than four workers are part of the group interview.  Factory employees that are working report they are happy to have jobs and are proud to be a part of businesses that continue to weather the storm.


Auditing practice updated: ELEVATE COVID-19 preparedness observations dated 12 May 2020

ELEVATE has taken into consideration the many ways that COVID-19 has impacted business operations and risk management. As a trusted service provider and reliable advisor to our clients ELEVATE has created new tools to monitor supply chains in the pandemic era. These tools include ELEVATE’s COVID-19 remote worker wellness training, remote readiness questionnaires, desktop verification, worker engagement surveys, as well as an on-site COVID-19 checklist.   

ELEVATE is beginning to perform assessments in various regions (e.g. China, Vietnam, Italy, Bangladesh, etc.) as restrictions are being lifted. Effective as of May 11, 2020 all ELEVATE on-site assessments are required to complete the COVID-19 preparedness observation form. This additional form focuses on the collection of observations made by the auditor about the health and safety of workers in light of COVID-19, to ensure factories and factory management are providing information on COVID-19 and direction on what to do if someone exhibits symptoms, as well as observing factory cleanliness and availability of personal protective equipment (PPE).

Additionally, ELEVATE has created internal guidance per country to support ELEVATE assessors in checking against local COVID-19 legislation including health & safety, wages, and time off. ELEVATE will continue to create internal guidance as countries ease COVID-19 restrictions and manufacturing resumes.

Country regional updates: Insights into life in Italy dated 12 May 2020

As part of ELEVATE’s weekly COVID-19 blog, we spoke to Daniele Giomi, ELEVATE’s European Regional Manager located in Florence, for his insights on Italy emerging out of the Coronavirus epidemic:

On May 4 the government softened restrictions and. 4.5 million people returned to work. Working life is totally different than before the outbreak. Workers are now required to follow these precautions:

  • Body temperatures are checked at the entrance of buildings and factories
  • Masks and gloves are required
  • Workers must continuously sanitize and their wash hands
  • Shifts have been altered to avoid a high presence of workers at the same time
  • Social distancing is enforced at all times
  • The work environment and machines are sanitized


The food and agricultural sectors, considered essential industries, never stopped working. Their approach is looked at as an example of best practices for all other industry sectors to reopen. Citizens and workers are taking these precautions seriously and have applied them consistently during normal day-to-day life.

If the trend of COVID-19 infections continues declining or at least remains stable, there is expected to be further reduction of restrictions. There is a possibility that shops, bars and restaurants will reopen on May 18

A cyclist passes the Trevi Fountain, as Italy begins to ease some of the restrictions of the coronavirus disease (COVID-19) lockdown, in Rome, Italy May 7, 2020.
REUTERS/Guglielmo Mangiapane

In Italy we are now allowed to move from one region to another for work. As such ELEVATE auditors have resumed activities and are carrying out audits, while respecting safety rules and in compliance with local recommendations and guidance. Our work in social compliance will be even more important. While onsite, ELEVATE auditors will observe if any rules are not respected and identify potential issues for worker health and safety. This is accordance with ELEVATE’s updated global audit policy.

We are in the middle of a difficult time, but I have never before seen Italian people so united, collaborative and helping each other with the awareness that our future is based on a more sustainable world.

ELEVATE statement on staff and customer safety dated 5 May 2020

Since the outbreak of the Coronavirus in December 2019 and in its rapid global spread ELEVATE has worked around the clock to ensure the safety and well-being of our employees and to respect the safety of our customers. ELEVATE follows the guideline as set forth by the World Health Organization (WHO). By doing so, ELEVATE has continued our efforts to slow the spread of the virus. The ELEVATE team has taken the following global health precautions and measures:

  • Issued a companywide guidance on health advice/preventive measures on COVID-19
  • Stationed hand-sanitizer and implemented temperature tests at workplaces
  • Administered personal protective equipment and guidance on these materials to employees, at offices, field-based locations and customer locations
  • Require employees and visiting guests complete a health and travel status form
  • Shared WHO’s how to cope with stress during COVID-19
  • Paused all global non-essential travel

While safety remains our priority, ELEVATE is committed to providing exceptional service to our clients and to educating thousands of supply chain managers and workers on essential precaution measures and workplace health and safety recommendations through virtual trainings including webinars and eLearning courses.


Letter from CEO Ian Spaulding dated 27 April on ELEVATE’s response to the business impact of COVID-19

I first wrote to our customers and partners in late January about the impact of coronavirus on China supply chains and our business. Since this time, we’ve seen the virus become a global pandemic and crisis that has impacted every business and member of society. It’s been hard to witness the scale of disruption and ultimately the closures, suspensions of services, furloughs and retrenchment as we adjust and prepare for an emerging “new normal”.

The unprecedented rise of COVID-19 and rapidly-changing market conditions have forced ELEVATE to re-evaluate our own cost base and organization. It has also empowered us to look for ways to be faster, stronger and better … for our customers, for the industry, for our business and most importantly for our trusted team of over 500 associates globally. Yes, the last few months have been the most difficult our industry has ever faced. But at the same time we have also seen this as an exceptional moment to reflect, plan and innovate a more resilient future.

I am grateful that we are uniquely well placed to respond to the industry’s new and emerging needs. A vital part of this future are data and analytics! We continue to expand our EiQ supply chain intelligence platform in ways that support our customers with more proactive risk management, to predict and handle disruptions, innovate and build resiliency. This tool has proven invaluable as our customers seek to design a more effective and impactful program that mitigates risk and drives greater performance.

We also continue to expand in new and essential markets such as food and agriculture and geographically in South America, Europe and the Middle East. For suppliers and producers, we’re building tools and solutions that improve their competitiveness and ability to continuously improve in highly challenging market conditions. Understanding our customers’ increasing need for remote solutions, we are also innovating with scalable, accessible online eLearning, desktop verifications and virtual assessments. We have been doing some of this for many years; however, the recent crisis has accelerated the timeline for bringing new innovations to market. To learn more about these innovations, please reach out to us via [email protected].

Finally, our growing COVID-19 Resource Center is designed to equip our customers and the industry with ELEVATE’s guidance and insights to navigate the next stage of the coronavirus in ways that enable us all to build back better. Look out for the recording of our popular webinar with the Equitable Food Initiative (EFI), Sustaining Food Supply While Keeping Workers Safe. You can also register for the much-anticipated English-language version of the Wellness at Work: Supporting Workers During COVID-19 webinar that is going live in late April and early May.

Let me close by acknowledging that none of us has experienced anything quite like COVID-19. It’s painful and sad on so many levels. Nonetheless, I am an eternal optimist. We will all ultimately build back better together. A silver lining in all of this has been the opportunity to reflect and re-engineer the tools, solutions and approaches we use to drive sustainability.

To our customers and partners, I want to thank you for your continued partnership and support. To team ELEVATE, I want to give a special thanks for your hard work, innovation, dedication to ELEVATE and ultimately your trust in me and our management team to lead the company to greater heights in the months and years to come.

Wishing you all great health and resilience during this difficult time.

Very best regards,

Ian Spaulding




ELEVATE update on COVID-19 dated 10 April 2020

China continues to resume operations while practicing preventive measures to avoid a fresh wave of the COVID-19 outbreak. The lockdown in Wuhan has lifted and ELEVATE associates throughout Hubei are now back in their base cities, undergoing additional quarantine as required. In China, ELEVATE continues to carry out scheduled social and environmental compliance audits throughout the country, and receive new requests for audits.

Across geographies where ELEVATE works – South Asia, Southeast Asia, Australia New Zealand, EMEA, North America and South America – lockdowns are in place through mid- to late-April, reflecting the contagion’s spread and peaking in different regions.

ELEVATE teams continue to progress projects and support customers, either by working from home or in our offices, where safe and practicable.

We have consolidated guidance at the ELEVATE COVID-19 Resource Center to help our customers and the industry navigate the next stage of the coronavirus. Note the updated blogs, webinars, and innovative solutions at the resource center, including:

ELEVATE + EFI Webinar: Sustaining food supply continuity while keeping workers safe on 21 April 2020 at 09:00 (PT) and 10:00 (CET).

Save the date: Wellness at Work – Factory worker safety during COVID-19 (English language) – 28 April, 30 April and 5 May.


Insight for brands, retailers and facilities

Many of our customers are working hard to adapt quickly to the new business reality. Essential businesses continue to work with their factories, but are being sensitive to their suppliers’ fragile financial condition. For non-essential businesses, particularly retail and apparel customers, the response has been to quickly reduce and / or cancel orders while furloughing their store employees and many head office staff.

While everyone is still operating in a very un-normal environment, there is early interest in planning for what’s next. ELEVATE is holding conversations with its retail and brand customers on how the social responsibility function and related activities may change in the post-COVID-19 world and the budget and organizational implications. We are hearing a greater openness to prioritizing more rigorous risk monitoring, shifting from auditing to scope to auditing to risk, and the use of a variety of different tools for program effectiveness.


If you would like to learn more or have questions, please contact us.


ELEVATE update on COVID-19 dated 31 March 2020

While the COVID-19 contagion has peaked in China, the pandemic has spread globally with billions of people in lockdown. In Europe, Italy and Spain have been extremely hard hit. UK and USA are a couple of weeks behind Italy, and the numbers of confirmed cases and deaths are spiking in hot spots, most notably the New York metropolitan area.

In many geographies worldwide, country- or region-wide lockdowns are in effect through mid- to late-April, and possibly beyond. China is largely open, and the quarantine in Wuhan is expected to be fully lifted by 8 April.


Insight for brands, retailers and facilities

Factory production in China is on track to be restored by late April or early May. ELEVATE has a robust schedule of confirmed audits and in-factory consulting assignments in China for April, although some capacity still exists.

The remainder of Q2 and the start of Q3 look more uncertain. The market is reacting to rapidly slowing demand during the deep economic downturn. Many non-essential physical retail stores have closed their doors, furloughed employees, and halted orders.

Most companies are in uncharted waters in terms of navigating through a widespread pandemic and returning to full health. Still, ELEVATE is seeing many companies attempting to find creative ways to support their employees and their suppliers during this time.

To help factories in China return to full health, ELEVATE has sponsored the Wellness at Work webinar series (in Chinese language): Supporting workers during an epidemic 用中文呈现 and Understanding employment regulations in China during COVID-19 用中文呈现.

We will communicate soon about an upcoming English-language Wellness at Work webinar for additional geographies, including a focus on farm workers in essential food supply chains.


ELEVATE employees

ELEVATE staff in Europe and the Americas continue to work mostly from home to prevent the spread of the coronavirus while servicing customers’ requests and progressing consulting assignments. We are observing local shelter-in-place regulations. Frequently-updated guidance on health advice for the prevention of COVID-19 and on business travel has been issued to all staff, in addition to health status checks.


If you would like to learn more or have questions, please contact us.


ELEVATE update on COVID-19 dated 17 March 2020

ELEVATE employees

The COVID-19 pandemic has intensified and is impacting economies, organizations, communities, and people globally.

ELEVATE staff in Europe and the Americas are largely working from home to prevent the spread of the coronavirus while servicing customers’ requests and progressing consulting assignments. Our teams are observing any local shelter-in-place regulations. Guidance on health advice for the prevention of COVID-19 and on business travel has been issued to all staff, in addition to health status checks.

Staff in Greater China are working normally, and auditors based in Hubei are being allowed to travel outside the province (with the exception of staff in Wuhan). Our Hubei team members will observe a 14-day self-quarantine at their destination in line with government regulations.

The view from China’s factories

Audits and in-factory consulting work are progressing in China. We are able to accept audit requests and schedule facilities audits, with the exception of Hubei Province (where we are delaying due to an abundance of caution). Please contact us with your audit requests and we will work with you to get them scheduled and executed.

ELEVATE continues to support factories in their recovery through the Wellness at Work webinar series (in Chinese language). On 19, 24 and 26 March, ELEVATE will present Wellness at Work – Understanding employment regulations in China during COVID-19 用中文呈现.

This is the last week we will report on China factory survey results since 100% of respondents expect to reopen factories in March. A large majority of factories anticipate being back to full production by the end of April.

Over the past week (10 – 16 March), 45 respondents participated in the ELEVATE factory survey (with 84% of factories in mainland China). Our findings indicate:

  • 100% plan to reopen by end-March (unchanged from the previous week)
  • 45% expect to be at plan capacity between 80% and 100% when they reopen (vs 42% in the previous week)
  • 42% expect to be at plan capacity between 40% and 80% when they reopen (vs 46% in the previous week)
  • 13% expect to be at plan capacity under 40% when they reopen (vs 12% in the previous week)
  • After facilities reopen, 58% expect 80% to 100% of the workforce to resume (vs 49% the week before); 31% expect 40% to 80% of the workforce to resume (vs 39% the week before); 13% expect less than 40% of the workforce to resume (vs 12% the week before).
  • 47% of respondents expect to be back to full production by the end of March (vs 56% in the previous week); 82% expect to be back to full production by the end of April (vs 97% the week before).

Additional insight for brand, retailer and vendor customers

  • Our customers continue to be concerned about delayed shipments and impacts on sourcing but are supporting factories and suppliers with flexible due dates and audit schedules until the environment is safe again.
  • We are seeing some detrimental impacts on factories outside China, with some factories forced to close in Vietnam and Cambodia due to governmental regulations and a lack of raw materials.


If you would like to learn more or have questions, please contact us.


ELEVATE update on COVID-19 dated 11 March 2020

Impact on Europe / Italy

COVID-19 cases have been diagnosed in all European countries. The Italian government has extended the lockdown across the entire nation, with effect currently from 10 March to 3 April.

While the instruction in Italy allows people to travel to work for valid reasons, we expect many factories to close or not permit visitors on the premises.

All of our associates in Italy are well and taking the standard precautions as described in our 6 March update, below. Our staff are working remotely while they verify the status of factories and determine if confirmed audits remain confirmed or need to be postponed.

The view from China’s factories

Travel restrictions in China continue to lift. Factories are opening and capacity is increasing. However, shortages of raw materials and workers and logistics continue to impact the return to full production.

Over the past week (3 – 9 March), 71 respondents participated in the ELEVATE factory survey (with 92% of factories in mainland China). Our findings indicate:

  • 96% plan to reopen by 10 March (vs 100% reporting in the previous week they would open by 10 March)
  • 42% expect to be at plan capacity between 80% and 100% when they reopen (vs 23% in the previous week)
  • 46% expect to be at plan capacity between 40% and 80% when they reopen (vs 49% in the previous week)
  • 12% expect to be at plan capacity under 40% when they reopen (vs 28% in the previous week)
  • After facilities reopen, 49% expect 80% to 100% of the workforce to resume; 39% expect 40% to 80% of the workforce to resume; 12% expect less than 40% of the workforce to resume.
  • 56% of respondents expect to be back to full production by the end of March (vs 77% in the previous week); 97% expect to be back to full production by the end of April.

Additional insight for brand, retailer and vendor customers

  • ELEVATE continues to schedule more social compliance audits and assessments in China. Similarly, ELEVATE is seeing China-based in-factory consulting engagements increase in March.
  • Some customers are continuing to place holds on audits until the end of March. We are observing some audit cancellations in countries that have are not categorized by the U.S. CDC as level 2 or 3 risk countries.
  • Overall, factory capacity in China is on the rise and customers generally expect capacity to be at 100% by end-April, in line with factory projections.


If you would like to learn more or have questions, please contact us.


ELEVATE update on COVID-19 dated 6 March 2020

Impacts from COVID-19 in Europe

The coronavirus has most heavily impacted the Italian regions of Lombardy in the northwest and Veneto in the northeast. Small areas within these two regions are under quarantine, and ELEVATE auditors are not visiting factories in those segregated areas. Social compliance audits and assessments are still being carried out at factories and facilities in Lombardy and Veneto outside the quarantine areas. As of 6 March, only one audit has been postponed and our schedule is not impacted. We are working closely with all factories to understand their concerns and logistics.

Considering that most European countries are now being impacted by COVID-19, factories across Europe are making enquiries as to our auditors’ travel history and health status. We are communicating frequently to inform them of the health of our field auditors and where they have travelled during the 14-day period prior to factory visits. Currently none of our ELEVATE associates has been diagnosed with the COVID-19 virus.

All the normal precautions are in place including frequent and thorough hand washing, not touching your face, staying home if ill and consulting a doctor promptly, not shaking hands, maintaining a minimum distance of 1+ meter from other people, avoiding crowds, and so on. Our staff are following local official and health advisories and guidelines during site visits.

We are also following WHO’s workplace guidance and adopting lessons learned in China including Hong Kong.


If you would like to learn more or have questions, please contact us.


ELEVATE update on COVID-19 dated 4 March 2020

The view from China’s factories

Travel restrictions in China have begun to lift and the government has eased the approval process for factories to reopen. While some progress is being made, the remaining travel restrictions, quarantines and shortage of workers and raw materials continue to hamper the return to full production in China.

ELEVATE has surveyed factories in China since the week of 3 February. Over the past week (25 February – 2 March), 57 respondents of the ELEVATE factory survey indicated:

  • 95% plan to reopen by 2 March (vs 84% reporting in the previous week they will open by 1 March)
  • 23% expect to be at plan capacity between 80% and 100% when they reopen (vs 32% in the previous week)
  • 49% expect to be at plan capacity between 40% and 80% when they reopen (vs 32% in the previous week)
  • 28% expect to be at plan capacity under 40% when they reopen (vs 36% in the previous week)
  • 77% of respondents expect to be back to full production by the end of March (vs 80% in the previous week)


Additional insight for brand, retailer and vendor customers

  • ELEVATE has scheduled social compliance audits and assessments in China for the week of 9 March 2020 and beyond. The numbers are increasing.
  • Our outreach to ELEVATE customers who are brands, retailers and vendors shows they are increasingly being impacted by raw material shortages and difficulties shipping raw materials to other producing countries (notably India and Vietnam). However, many customers have reported they are optimistic that factory capacity will be at 70% – 80% by the April / May time frame and are hopeful that production will be back to normal in May.
  • Some customers have mentioned that the government has begun encouraging workers in China to resume work, but factories in some regions still require a 2-week quarantine period before workers are allowed back in facilities.
  • In Italy, ELEVATE team members are not in factories in the 2 quarantine areas (1 in Lombardy and 1 in Veneto). We are working closely with all factories to understand any issues and concerns. We are not expecting a reduction in social audits and assessments during March, and only 1 audit has been postponed to date.
  • ELEVATE is working with customers to mitigate the disruption in China and other markets dependent on raw materials from China. Where possible, customers are advancing audit programs in Latin America, South Asia, and Southeast Asia. If you would like to learn more or have questions, please contact us.


Helping factories through the transition

To help factory owners, managers and supervisors prepare for the ramp up in production, ELEVATE has hosted complimentary Chinese-language webinars on Wellness at Work – Supporting Workers During an Epidemic. The last webinar concludes on 5 March, and the recording will be available on the ELEVATE website.

ELEVATE has also created a Wellness at Work eLearning curriculum to help workers return to work safely and productively. It provides almost 3 hours of best-practice information related to managing health and safety and providing workers with adequate channels for communication. It is now available on the ELEVATE eLearning Store at a 40% discount to help factory owners, managers and supervisors as they move towards full production.


If you would like to learn more or have questions, please contact us.


ELEVATE update on COVID-19 dated 25 February 2020

What’s new for our customers: operational implications

While a decline in coronavirus infections in China may be underway, manufacturing productivity remains hampered in part by travel restrictions. Some of these are beginning to lift.

The Chinese government is easing the approval process for factories to reopen. Rather than seeking approval in advance, some factories need to be ready for an inspection after opening.

ELEVATE has surveyed factories in China since the week of 3 February. Over the past week, confidence in the ability to reopen and achieve plan capacity quickly has eroded somewhat. For the week 18 – 24 February, 44 new respondents of the ELEVATE factory survey indicated:

  • 84% plan to reopen by 1 March (vs 91% reported in the previous period)
  • 32% expect to be at plan capacity between 80% and 100% when they reopen (vs 25% in the previous period)
  • 32% expect to be at plan capacity between 40% and 80% when they reopen (vs 42% in the previous period)
  • 36% expect to be at plan capacity under 40% when they reopen (unchanged from the previous period)
  • 80% of respondents expect to be back to full production between the end of February and the end of March (vs 85% in the previous period)

To help factory owners, managers and supervisors prepare for the ramp up in production, ELEVATE is hosting complimentary Chinese-language webinars on 27 Feb, 3 March and 5 March: Wellness at Work – Supporting workers during an epidemic. We invite factories to register here or visit the ELEVATE website.

ELEVATE was approved to reopen its offices in mainland China. With effect from 24 February, office-based teams have resumed work in our Shenzhen, Hangzhou and Shanghai offices with full sanitary precautions in place to keep our people healthy.


Additional insight for brand, retailer and vendor customers

  • Our customers’ concerns have shifted from a week ago. While factories are still closed or running at low capacity, the trend now looks to be a lack or delay in raw materials, including fabric and packaging materials.
  • Similarly, the transfer of goods out of China has slowed as container ships are by-passing China ports.
  • Our customers have also pointed out that factories outside China may face worker strikes as workers are concerned about the virus and return of Chinese managers back at work.
  • ELEVATE is working with customers to mitigate the disruption in China and other markets dependent on raw materials and textiles from China. Where possible, customers are advancing audit programs in Latin America, South Asia, and Southeast Asia. If you would like to learn more or have questions, please contact us.


ELEVATE update on COVID-19 dated 18 February 2020


  • A survey of factories indicates that facilities are reopening starting from 10 February to 28 February; 95% of respondents have indicated they will reopen on 10 February or 17 February.
  • Travel restrictions in mainland China are hampering workers’ ability to resume work. Factories estimate the percentage of workforce resuming after facilities open as follows: Between 80% and 100% (29%), Between 40% and 80% (41%), Under 40% (30%).
  • Over half of ELEVATE’s key customers sourcing in China are rescheduling audits in China, and have expressed concern about workers’ ability to return, compliance issues and delivery schedules. Contingency plans are in development.
  • ELEVATE office staff are back at work in mainland China (home-based until 24 February) and in Hong Kong (Quarry Bay office).


What’s new for our customers: operational implications

Mainland China

  • As announced in our 11 February post (below), no onsite audits or in-factory consulting is being conducted before 24 February 2020.
  • The company does not have any confirmed cases of COVID-19 among 10 auditors currently in Hubei Province or elsewhere (read senior assessor Virginia’s blog about life in Wuhan).
  • ELEVATE’s office-based staff are working from home. ELEVATE’s Shenzhen, Shanghai and Hangzhou offices will be re-open on 24 February.
  • See additional information below in the blog post dated 11 February 2020.

Hong Kong SAR

  • All ELEVATE employees in Hong Kong have been working since the end of the Lunar New Year public holidays.
  • With effect from 17 February 2020, ELEVATE employees have been working out of the headquarters office in Quarry Bay.
  • Preventive measures are in effect including temperature checks, increased hand washing, use of face masks, sanitary gel and wipes etc.

Our insight

Feedback from customers

  • ELEVATE has collated customer feedback with regard to COVID-19. Most customers have been in a ‘wait and see’ phase although concern is growing as they recognize the delay in auditing assessments and factory openings and capacity.
  • Most key customers are not changing their sourcing strategy as a result of supply chain disruptions resulting from the coronavirus.
  • Most key customers are shifting audit schedules, with some China audits being push to the beginning of Q2 although there is concern that this is peak production for suppliers.
  • Some customers have expressed concern about compliance issues without having visibility in facilities.

Fresh results from our factory survey  

Operational readiness at China sites varies from location to location. We have been conducting a survey of facilities to gain insights. Based on the inputs received from 70 new respondents between 11 and 17 February 2020, we can infer:

  • Respondents were from mainland China (85%), Hong Kong SAR (9%), Taiwan (4%), Japan (1%) and Canada (1%).
  • Industries of respondents were (primarily): Textiles (32.9%), Toys (7.1%), Food (5.7%), Electronics (4.3%), Fashions (25%) and Miscellaneous (8.6%)
  • Factories are reopening starting from 10 February to 28 February; 95% of respondents indicated they are reopening on 10 February or 17 February.
  • After reopening, facilities believe that plan capacity will be: Between 80% and 100% (23%), Between 40% and 80% (40%), Under 40% (37%)
  • Percentage of workforce resuming after facilities open: Between 80% and 100% (29%), Between 40% and 80% (41%), Under 40% (30%)
  • 90% of facilities believe that they will be back to full production (barring any further challenges)
  • Most facilities have put in place safety and protective measures (to varying degree) – including use of masks, temperature checks, regular disinfection, hand washing and sanitizer use, travel history checks, separate lunch areas, increase in the distance between workers on the production line etc.


Questions? Contact ELEVATE


ELEVATE update on 2019-nCoV dated 11 February 2020

This is an update following our conversations with customers and interviews with facilities in China since our last post on 4 February 2020. We are covering current conditions, implications for site operations and the safety of our ELEVATE people. We are grateful to report that all of our ELEVATE people, including outsourced staff, are safe from 2019-nCoV. (Editor’s note: WHO has renamed 2019-nCoV to COVID-19 on 11 February 2020.)


  • Due to an abundance of caution, and informed by our staff on the ground, we have decided to postpone all fieldwork, including audits and onsite factory consulting, to the week of 17 February 2020. During this time, non-field staff will continue to support our customers.
  • Site visits will resume during the week of 17 February except in Hubei Province. As outlined before, we are suspending operations in Hubei Province until further notice.
  • Our 10 employees in Hubei Province are safe and at their respective homes.
  • ELEVATE factory survey results indicate 45% of facilities expect to be at a plan capacity of 80%-100% when they reopen in the next two weeks (see more below).


What’s new for our customers: operational implications

Mainland China

  • Multiple cities and provinces have begun to enforce lock downs and strict travel restrictions to contain the spread of the virus. This is changing every day and as of last count over 80 cities and 20 provinces in China have imposed such restrictions. This will affect ELEVATE’s ability to effectively service requests where travel is required.
  • Multiple countries and regions have placed restrictions on travelers arriving from mainland China (and to some extent Hong Kong, Macau and Taiwan). As such, for other countries and regions in North Asia (South Korea, Japan, Taiwan etc), we will be reliant on our staff and partners in-country and will be unable to send any China assessors to those countries.
  • Onsite service delivery by ELEVATE assessors and consultants has been deferred one week from 10 February to 17 February in regions outside Hubei Province. No audits will be conducted onsite until the 17th of February. We have made this decision to mitigate risk to people and because of reduced operational readiness at supply chain sites.
  • In China, we are working with factories to plan as many site visits as possible in the last two weeks of February, to respond to customers’ requirements.
  • Our 10 staff in Hubei Province are safe. We are monitoring their condition carefully and supporting them. We do not have a scheduled date yet for their resumption of work. As communicated in our 4 February post (below), when they do return to their place of work there will be an additional 14-day period of quarantine (during which they must remain asymptomatic) before they are allowed to conduct onsite visits.
  • ELEVATE office-based staff in China will continue working from home and responding to customers during the week of 17 February. We are trying to avoid unnecessary exposure of people during crowded commutes to the office and in office elevators etc. Our plan is to have them return to ELEVATE offices in China on 24 February.
  • ELEVATE will continue to field office phone calls and other communications from customers during this time.
  • We also manage outsourced CSR programs for customers and all our outsourced staff in China are safe and covered by the ELEVATE plan of action.

Hong Kong SAR

  • All our people in Hong Kong have been continuing to work following the end of the Lunar New Year holidays, from either our headquarters in Quarry Bay or from their respective homes.
  • Virus protection measures are in place to protect our people in addition to other precautionary measures described in our 4 February post below.
  • Guests to our Hong Kong office will be requested to complete an ELEVATE Visitor Travel & Health Declaration Form prior to visiting, and wear surgical masks, have their temperature taken, and sanitize hands upon arrival. Thank you for being part of the fight against 2019-nCoV!


Our insight

Operational readiness at China sites varies from location to location. We are conducting a survey of facilities to gain insights and the following can be inferred from 30 respondents since the survey was initiated last week:

  • Respondents were from China (68%), Taiwan (23%) and Hong Kong (9%)
  • Industries of respondents were (primarily): Textiles (32%), Toys (19%), Food (16%), Miscellaneous hardgoods / fashion accessories (20%)
  • Most respondents have said they plan to reopen by 10 February or 17 February
  • After reopening, facilities believe that plan capacity will be: Between 80% and 100% (45%), Between 40% and 80% (42%), Under 40% (13%)
  • Percentage of workforce resuming after facilities open: Between 80% and 100% (48%), Between 40% and 80% (39%), Under 40% (13%)
  • Most facilities believe that they will be back to full production (barring any further challenges) between the end of February and mid March.
  • Most facilities have put in place safety and protective measures (to varying degrees) – including use of masks, temperature checks, regular disinfection, hand washing and sanitizer use, travel history checks, etc.

We also have some anecdotal feedback from facilities based on relationships we have with owners and senior managers:

  • We are hearing that facilities are somewhat hesitant to reopen without appropriate prevention / protection measures in place, as a case of the coronavirus being found on site will require the suspension of operations for the entire facility for 14 days.
  • Facilities have not indicated a need for financial aid from customers but are hoping customers will not cancel orders, will be understanding of delays, and will consider waiving any penalties for delayed delivery of goods.

We are finding that many global brands, retailers and vendors are still in strategic meetings to understand and model the supply chain disruption. Subsequent to this, they will be putting together mitigation / contingency plans and sourcing and CSR decisions are expected to follow.

We’re discussing with many customers the advantages of advancing audit programs in sourcing destinations outside of China e.g. Latin America, South Asia, and Southeast Asia. Many customers have shown a willingness to do this, and are working with us on such plans. If you would like to learn more or have questions, please contact us.

Due to the significant drop in assessments in China, and the resulting increased staff bandwidth, customers are also considering the possibility of focusing on other projects. We are also recommending that customers engage us to leverage data analytics to inform adjustments in sourcing and program design to mitigate risk and improve effectiveness.

Contact ELEVATE if you have further inquiries


ELEVATE update on 2019-nCoV dated 4 February 2020

As we work through the challenges posed by the 2019-nCoV (Coronavirus) outbreak, our primary focus remains the welfare of our staff and partners while maintaining excellent service delivery to our customers. This blog outlines some updates that cover ELEVATE’s actions to address the 2019-nCoV and the impact of the contagion to ELEVATE customers.

Please understand that the situation is fluid and new information, policies, regulations and actions being enacted by China and other affected geographies are surfacing on a fairly regular basis. We will reflect some of those updates in the ELEVATE Blog.


ELEVATE precautionary measures in mainland China and Hong Kong SAR

While the virus has spread geographically, the epicenter of the outbreak remains China – which has been significantly affected. We are taking several measures to address this.

  • Release of an ELEVATE Health Declaration for employees
  • Release of an ELEVATE Travel Status Survey for employees
  • Release of Frequently Asked Questions about the Coronavirus for employees and preventive measures for business travelers
  • Our Human Resources department is in communication with all China staff via email and WeChat (group)
  • Implementation of comprehensive virus preventive measures in ELEVATE offices including temperature testing of employees and visitors prior to entering our offices. Additional measures to uphold good hygiene address sanitizing hands, wearing masks, and disinfecting office equipment.
  • Sourcing extra masks and hand sanitizer supplies to provide to our China team for use when visiting customer sites.


Meeting our commitments to our customers

It is our aim to continue to deliver excellent service to our customers with minimal disruption. We are working hard to do so while protecting our teams and other workers in the supply chain.

In line with Guangdong, Zhejiang and Shanghai governmental regulations to extend Lunar New Year holidays to 10 February 2020, ELEVATE offices in Shenzhen, Hangzhou and Shanghai will remain closed through 9 February. Most on-site operations are resuming during the week of 10 February 2020.

To take precaution during the Coronavirus outbreak, ELEVATE will:

  • Not carry out audits or onsite service delivery before 10 February 2020
  • Place any staff that have been in Wuhan or elsewhere in Hubei Province under voluntary quarantine for an additional two weeks after travel restrictions have been lifted there and they travel back to their respective work cities. After this period, they will be allowed to return to work provided they are not displaying any symptoms
  • Require non-field staff to work from home for an additional two weeks until 24 February 2020
  • Have team members in supporting functions such as Coordination, Report Review and Client Services work to support customers
  • Reschedule audits that were previously scheduled to take place in China between 3 – 9 February 2020. Our Coordination team is following standard protocols to reschedule these audits
  • Remain sensitive to the fact that factory approval or new factory on-boarding may depend on an audit. In such cases, on request, we will work with customers to accommodate such priorities
  • Suspend travel by ELEVATE employees between China and Hong Kong until 2 March 2020. This suspension may be extended by the ELEVATE Risk Committee if the situation has not stabilized by then
  • Not take on audits in Wuhan or elsewhere in Hubei Province until further notice


Operational implications

We have already started scheduling audits for the remainder of this month. Here is what we are observing:

  • Not all facilities will reopen the week of the 10th– so some audit requests may be delayed as a result
  • Some facilities have agreed to audit dates, but have informed us that they may not be operating at full capacity (due to staff health or travel restrictions)
  • Facilities are asking us to provide some information pertaining to our staff’s recent travel history, the use of masks while on site, and compliance with the site’s health precautions. We have agreed to comply with these requests and are asking that sites take similar precautions when we interview their workers

In particular, we have adopted additional steps during coordination processes to confirm factory status on their operations as appropriate. However, we would like to make you aware that until all facilities return to normal operations, you may notice an increase in missed audits or access denied alerts – especially when such audits are unannounced (and even sometimes for semi-announced).

We anticipate that there may be some impact in terms of turnaround time for scheduling, audit execution and report review (especially for China). We are endeavoring to maintain the high level of quality our customers expect of ELEVATE.

For further information, refer to CEO Ian Spaulding’s blogpost below (dated 31 January 2020), which outlined the Chinese Government’s new dates for the resumption of work following the Lunar New Year holidays, and ELEVATE’s initial response to customers.

We will continue to publish regular updates on the 2019-nCoV (Coronavirus) on this blog post. Where required, or if there is significant impact, we will also reach out via email. We appreciate your patience as we continue to work through this challenging time.

Contact ELEVATE if you have further inquiries


Letter from CEO Ian Spaulding on ELEVATE’s response to the Coronavirus dated 31 January 2020

For our customers with supply chains in China, the Coronavirus coming at the same time as the Lunar New Year break has created anxiety, confusion and most likely some business disruption. Our colleagues in China were scheduled to return to work from the holiday on Friday, January 31st but the Coronavirus has changed this timeframe.

The Chinese government has taken several unprecedented moves to contain and manage the outbreak. They have effectively quarantined Wuhan and adjacent cities. On January 27, 2020, the State Council of China also announced the extension of Lunar New Year holidays to February 2, 2020 from January 31st. On January 28th, Guangdong Province, Zhejiang Province and the Shanghai Municipal Government announced a further extension of the holidays to February 10th. As of January 30th, the WHO has declared the coronavirus outbreak a global health emergency. Adding to this, travel between Hong Kong and China has been restricted/prohibited. This only becomes more complex when we consider that individual factories may or may not open on February 10th. The situation is fluid.

Based on government decisions to extend the holiday, ELEVATE’s mainland China offices (Shenzhen, Shanghai and Hangzhou) will be closed through February 9th, 2020. There will be no audit or onsite service delivery before February 10, 2020. Additionally, non-field staff will be working from home for an additional two weeks. However, we will have team members available in supporting functions such as Coordination and Client Services.

Accordingly, we have rescheduled audits that had been confirmed to take place between February 3rd and 9th. Our Coordination team has followed standard protocols for re-scheduling, working directly with factories and/or clients. There may be some impact in terms of scheduling turnaround times and report review times for China once the teams are back online.

We recognize that in some cases, factory approval or new factory onboarding may be dependent on an audit. Please let us know if there are such cases and we will work with you to accommodate these priorities. Just like previous years, we will see peak demand on return from Lunar New Year holidays. This will be even more intensified with the extension of the holiday. We will do our best to accommodate your requests. but we may check with you to see if there is flexibility in your schedule. Where it makes sense for you, we would also be open to prioritizing audits in other regions for the early part of 2020.

We are closely monitoring the situation and will be keeping our customers updated regarding significant developments and any further adjustments. Updates will be provided via this blog and if you have any questions or inquiries, please contact us and we will reply promptly.

Thank you again for your patience and partnership. We wish you a healthy Year of the Rat.

Ian Spaulding, CEO, ELEVATE

Contact ELEVATE if you have further inquiries



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